Onboarding videos
welcome everyone.
Onboarding videos for new staff and new customers. Welcome them, show them the first steps and answer the questions they would otherwise ask you, every single time.
See the work
Urmet · getting startedSay it once.
Show it every time.
Onboarding videos give every new starter and customer the same clear welcome, on day 1 and whenever they need it again.
We make them for staff inductions, getting started guides and software sign up. Based in Braintree, Essex, working across the UK.
Staff onboarding videos that get people up to speed.
A welcome video, a site tour and the key procedures, shot once and used for every new starter.
We plan the shoot around your working day, so your people stay relaxed and your site keeps running.
- Welcome and induction videos
- Safety and procedure walkthroughs
- Shot on your site, with your team
- Easy to update when things change
Onboarding videos we’ve made.
Staff, installers and customers.
More onboarding videos. Tap a video to play it with sound.
Why onboarding videos work.
of people have watched an explainer video to learn more about a product or service.
Source: Wyzowl, State of Video Marketing 2026of video marketers say video has increased understanding of their product or service.
Source: Wyzowl, State of Video Marketing 2026of video marketers say video has helped them reduce support queries.
Source: Wyzowl, State of Video Marketing 2026
Help new customers get started.
The first few minutes decide whether a customer gets value from what they bought. A getting started video walks them through sign up, login and the first job.
Each video covers one task. We also supply a short cut for email and a longer one for your help centre.
- Sign up and login guides
- Screen recordings with clear voiceover
- Short enough to finish in one go
- Subtitles and translated versions
Onboarding for real clients.
From first idea
to day 1.
Map the journey
List what people need to know, in order.
Script it short
One clear job per video, in plain language.
Shoot or capture
On site with your people, or screen recorded.
Review and publish
Comment on the video itself, get every version.
Show the important detail up close.
For equipment and installers, a good video shows the exact connector, switch or display that matters, with a callout so nobody has to guess.
Each video is short and easy to replace when your product changes.
- Close ups of the parts that matter
- Step by step commissioning
- One short video per task
- Hosted on your site, LMS or YouTube
What clients say about working with us.
“We loved working with Sam and the team. They took the time to fully understand the project. Professional, creative and ambitious, look no further.”
“Complicated industry-specific animated videos in a rushed time-frame. High quality, on-brand and cohesive. A big thank you from AC.”
“Extremely happy with our video, exactly what we wanted. Sam and the team were really helpful and professional throughout. Highly recommend.”
“Outstanding in producing Excelerated Apps' promotional video. Creative, efficient and on time. Recommend to any organisation.”
“So impressed, Sam went above and beyond and instantly grasped a complicated concept. Great value for money, very high quality. Highly recommend.”
“A great experience working with Sam and his team, we can't wait to start promoting our brand-new video. Many thanks!”
Before you book.
The things people ask us first.
What are onboarding videos?
Onboarding videos welcome new staff or customers and show them the first steps, such as a staff induction, a getting started guide or a software sign up walkthrough. Each one saves your team explaining the same thing again.
How long should an onboarding video be?
Usually 1 to 3 minutes, covering one job. A short series beats one long video because people go straight to what they need and are far more likely to finish it.
How much do onboarding videos cost?
Projects start from £750. You get a fixed quote before we start, based on length, shoot days and any animation. A series shot on the same day costs far less per video.
Can you make staff onboarding videos?
Yes. We shoot inductions, site tours and procedures with your team, in Essex or anywhere in the UK. See our product training videos for similar work.
Do you make customer onboarding videos for software?
Yes. We record the screens, add a clear voiceover and often animate the key steps. See our software tutorial videos for examples.
Can onboarding videos be translated?
Yes. We made the Housing Options video for Barnet Homes in 8 languages, so every applicant gets the same guide in the language they read best. Ask about AI video translation.
Welcome people properly.
Book a free 20 minute call with Sam. Tell him who you’re onboarding and you’ll get a fixed quote.