Frequently Asked Questions

Depending on the length of the video, we usually estimate it will take around 3-5 weeks to make a video from start to finish. If we have the luxury of time, we’d like to spend a little longer on it to really perfect all details. We do work to tight deadlines however- don’t be afraid to ask us to finish something quickly, even if it seems unachievable, we never miss a deadline!

That depends on how much involvement you’d like to have. If you have ideas you’d like us to implement then we can do- otherwise we can fully take the reins and create a video we know you’ll love based on current videos you like.
If you’d like to provide us with a script, record your own voiceover or provide us with any visuals, we’ll use these and either implement them alongside our ideas, or just base the designs on them.

Again, it entirely depends on what you do with it! All our videos can be shared on websites and all Social Platforms, so they can really be used to their full potential. We can create videos to explain to post simply on your own website or videos to advertise and entice customers to your website/ call you up. It’s really straightforward, and once it’s out there, the benefits really will begin immediately.

When we create a video, we don’t just create a generic video that’s similar to everyone else’s. We create unique, excellent videos that make you stand out from your competitors.

For a minute long video, we usually say 140 words per minute. We find that this works best, without having to rush it.

We offer unlimited revisions as we’re so sure you won’t need them! If you decide you don’t like the video or designs etc. at any stage, we’ll implement any changes and amend it until you’re satisfied.

After we’ve researched the project and finalised the script, we’ll create a Visual Concept alongside this to help you visualise what will be shown. We understand that sometimes it can be hard for things to come to life until you actually see it, and at this stage we can see many changes as people have a change of heart. This isn’t an issue; we’ll work until you love it.

We have a talent pool of voiceovers that we use, however if you’d rather choose one yourself or even have someone you know or in your company voice the video, we’re happy to help in whatever way we can. We’ve had clients who have used their own children’s voices before, or recommended someone entirely separate from our pool- as long as it’s professional, anything goes.

You own all rights to the video; however, you can use and share it as you wish. For full conditions, download our T&C’s here.

Most of our work is created in the Ginger Beard studio in Braintree in Essex. We do have freelancers that we bring in for certain projects.

Our recommended video format is h.264 1080p and we will usually send the video via WeTransfer for speed and easiness.

Payment can be made by any major prepay, credit or debit card or by using a PayPal account, Stripe, Go Cardless or via Bank Transfer on a pre-pay basis. However, we do not accept the following: American Express.

We will send you the video/ each element at every stage of the process. We use a video platform online where we encourage comments and feedback, which we’ll implement.

Definitely! We appreciate the support and in turn will offer a discount for every video your purchase- especially if you bulk buy.

We will always make changes if you don’t like the video. We’d rather you were 100% happy before you put the video out there, as it should fully represent your company and what you believe in.

We have worked and continue to work with agencies, small and large companies- and continue to develop partnerships within a range of different sectors. We can white label design, video and several other services- just ask us and we’ll adapt to your requirements.

We’re open to collaborations- contact us at hello@thesequence.co.uk to discuss!